Job Summary

The Engagement Manager’s job is to deliver maximum value to the customer. An effective Engagement Manager (EM) does this by making sure that all involved have the resources they need, are communicating well, and are shielded from distractions and interruptions. EMs often serve as a product owner or support the client product owner by authoring user stories, determining acceptance criteria, and performing feature acceptance testing with a Sprint. EMs are Scrum Master for their team, facilitating daily stand-ups and supporting the team in following the Scrum delivery process. Engagement Managers also handle traditional project management duties including scope definition, staffing, communication of status to clients and DT partners, budget oversight, and risk/issue management. 

PRIMARY RESPONSIBILITIES

• Determine the best methodology to employ for a given project.
• Leverage work management systems like Azure DevOps, Jira, etc to plan and track progress.
• Understand progress daily, identify bottlenecks and work with the Team to develop corrective actions.
• Manage and report the status of scope, schedule, resourcing, and financials.
• Elicit and document requirements, authoring user stories, and acceptance criteria. 
• Translate customers’ short and long-term goals into deliverables such as technical roadmap, feature inventory, and program project breakdown.
• Ensure product quality expectations are defined and known across the team.  
• Collaborate with the team in scheduling work, including defect remediation and refactoring, guarding against the accumulation of technical debt.
• Work with the technical team and client stakeholders balancing the interests of both when issues arise.
• Remove impediments allowing the team to focus on engineering tasks.
• Manage multiple projects concurrently.
• As Scrum Master for the project team:
  • take the lead on resolving conflicts within the team 
  • facilitate project team meetings including sprint pre/planning meetings, daily scrum and sprint review and retrospective meetings
  • support implementation of improvements identified during retrospectives
  • limit interruptions to the team’s focus on Sprint commitments

QUALIFICATIONS 

• Bachelor's degree - information technology or business or related field
• Exceptional people skills.  Comfortable working with a diverse group of people and serve as an arbitrator when conflicts arise
• Understanding of financial controls needed in project management and consulting work
• Practical understanding of how to scope and estimate work. 
• Excellent written and verbal communication skills. 

EXPERIENCE

• 7-10 years experience serving as Scrum Master and in Project and/or Program Management
• Management of more than one significant project at a time
• Prior experience as a Business Analyst, and/or Tester desired
• Account management experience
• Healthcare and/or Financial Services experience is beneficial but not required

QUALITIES AND CHARACTERISTICS

• Curious: Motivated, self-driven desire to learn more and to improve continuously.
• Proactive: Speaks up early if there's a problem
• Iterative: When faced with a large task, able to lay out a solution, focus on solving one step, then re-evaluate the solution at each step
• Flexible: Able to work effectively across multiple projects simultaneously, identify most critical work and establish priorities.
• Leader: Able to present and communicate ideas effectively, willing to take appropriate risks and affect positive change within the organization
• Professional: Comfortable presenting to clients and peers, dresses appropriately for the situation, articulate when presenting DT products and services, respectful of clients and coworkers
• Quality: A focus on solving the right problems

*Must be legally authorized to work in the US without sponsorship.

Equal Opportunity Employer

DeveloperTown provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.